May 2, 2026 · 5 min read
Entitlements should arrive with the receipt
Access that depends on a support ticket is not a system. It is a favor.
A customer who has paid should not write to anyone to receive a license key. The key, the download, and the renewal date are part of the sale.
Xenopic issues them in the same transaction that marks the invoice paid. Trials are explicit and short. Cancellations keep access until the period already paid for. Refunds revoke it.
That sounds like bookkeeping. It is also product design. The workspace is the proof of what you bought: plan, seats, serials, warranty, invoices, and the files you are allowed to install.
We publish the rule because operators remember the week a vendor lost a key. The software should make that week impossible.